An AI receptionist for plumbers, built around emergency calls
Plumbing enquiries don't wait. A burst pipe at 6pm goes to whoever answers, and a blocked drain call taken badly turns into a wasted trip. Kaelo answers every call, works out how urgent it is, and gives you the details you need before you get in the ute.
Read the how it works walkthrough or check pricing.
Where plumbing calls go wrong
Emergency calls come in while you're under a sink with both hands full.
Voicemail costs you the job — water damage callers ring the next plumber immediately.
Half the details are missing, so you arrive without the right fittings or access.
After-hours calls are impossible to triage when you're asleep or at dinner.
How Kaelo handles a plumbing call
The agent is configured with plumbing language — hot water units, mains pressure, blockages, leaks, gas fittings — so callers are understood the first time.
Triages urgency
Active water, no water, gas smell or sewage are flagged as emergencies straight away.
Gets job-ready detail
Property type, where the problem is, whether the water has been isolated, and access arrangements.
Covers your service area
Callers outside your suburbs are told politely, so you don't chase jobs you can't take.
The plumbing calls Kaelo takes every week
Each call type has its own set of questions, so the summary you receive is already sorted into a callout, a booking or a quote to price.
Burst pipes and leaks
Where the water is coming from, whether the mains has been isolated, and how much damage there is.
Blocked drains
Which fixture, whether it's backing up or draining slowly, and if there's more than one drain affected.
Hot water systems
Gas or electric, storage or instant, age of the unit and whether there's no hot water at all.
Urgent callouts
Sewage, gas smell or uncontrolled water is flagged as an emergency the moment the call ends.
After-hours enquiries
Evening and weekend calls are answered with your callout wording, then queued or flagged.
Quote requests
Bathroom renos, tap and toilet replacements, rough-ins and maintenance contracts, captured with scope and timing.
Example: after-hours burst pipe
This is what lands on your phone seconds after the caller hangs up — enough to decide whether it's a tonight job or a first-thing job.
What this changes for a plumbing business
Emergency work isn't lost
The highest-value calls are the ones most likely to be missed. Those get answered and flagged first.
Better first visits
Knowing the fixture, the property type and whether water is isolated means fewer return trips.
Apprentices stay on the job
No one has to down tools to take a call or ring back a list of unknown numbers.
Weekends still earn
Saturday and Sunday enquiries are captured instead of going to a beep.
Getting your plumbing line set up
We configure the agent around your service list — maintenance, blockages, hot water, gas, renovations — and your callout rules.
- 1
Service and area review
What you take on, what you refer out, and which suburbs you cover.
- 2
Urgency rules
You define what counts as an emergency and how those calls are flagged to you.
- 3
Greeting and FAQs
Callout wording, standard hours and the questions you get every week.
- 4
Test calls and go live
Try it as a customer would, adjust, then divert your number.
One emergency callout can cover the month
Plans start at $299/mo + GST with included minutes, plus a one-off $200 + GST setup. No lock-in contracts — cancel with 7 days' written notice.
Plumber FAQs
Will it tell a customer how to shut off the water?
Only if you ask us to include that as a standard instruction. Kaelo captures information and does not give licensed plumbing or safety advice.
Can it separate emergencies from quotes?
Yes. Urgency rules are set during onboarding, so a burst pipe and a bathroom reno quote arrive marked differently.
Does it work if I already use an answering service?
You can forward calls to Kaelo instead, or only divert the calls your current setup doesn't cover, such as after hours.
How quickly do I get the summary?
Within seconds of the call ending, by SMS and email.
Answer every plumbing call, day or night
Book a demo and hear the agent take an emergency call, or start onboarding and have your line covered this week.
More detail: How It Works · Pricing · Who It's For