An AI receptionist for small businesses that can't staff a front desk
Hiring a receptionist is a big monthly commitment for a small Australian business, and an answering machine loses enquiries. Kaelo sits in between: a configured AI receptionist that answers your calls, handles common questions and passes real enquiries to your team in writing.
Read the how it works walkthrough or check pricing.
The front-desk problem for small teams
Calls interrupt the two or three people who are already doing everything else.
A part-time receptionist still leaves lunch breaks, sick days and after hours uncovered.
Enquiries get scribbled on paper and never make it to a follow-up list.
Repeat questions about hours, location and services eat up the working day.
How Kaelo works as your reception line
We build a knowledge base from your business details, so the agent can answer routine questions and only escalate what actually needs a person.
Answers routine questions
Opening hours, service areas, what you do and what you don't — answered from your own information.
Captures enquiries properly
Caller name, contact details, what they need and when they're available, in the same structure every time.
Routes what matters
Urgent or high-value enquiries are flagged so the right person calls back first.
What the agent covers for a small service business
Most small businesses get the same handful of call types. Kaelo handles them consistently so nothing depends on who happened to be near the phone.
New enquiries
First-time callers asking what you do, whether you cover their area and what it might cost.
Booking requests
Preferred days and times, service required and any access notes, collected for you to confirm.
Existing customer calls
Reschedules, questions about a current job, and requests passed on to the right person.
Follow-up detail
Every enquiry lands in writing with a suggested next action, so nothing sits unanswered.
Overflow at peak times
Calls that arrive while your team is already on the phone still get answered.
Out of hours
Evening, weekend and public holiday enquiries captured for the next business day.
An example enquiry summary
Your team receives the summary by SMS and email the moment the call ends, so follow-up doesn't depend on someone remembering.
Why small businesses use it
Cover without headcount
A predictable monthly plan instead of a wage, super and cover for leave.
Every enquiry in writing
Nothing depends on a sticky note. Summaries land in email, so they can be forwarded or filed.
Fewer interruptions
Routine questions are handled at the source, so your team stays on billable work.
Australian setup
Configured for Australian hours, suburbs and the way your customers actually describe what they need.
What onboarding involves
Setup is done with you, not handed over as a blank tool. We collect what the agent needs to sound like your business.
- 1
Business review
Your services, locations, hours and the questions you get most often.
- 2
Knowledge base build
We turn that into the agent's greeting, FAQs and answer boundaries.
- 3
Escalation rules
You decide what gets flagged urgent and who each summary goes to.
- 4
Test and launch
Test calls, tweaks, then forward your business line when you're happy.
Simple monthly pricing from $299 + GST
Choose Starter, Growth or Pro based on your call volume. One-off setup is $200 + GST, all plans include the same core call handling, and there are no lock-in contracts.
Small business FAQs
Is Kaelo only for trades?
No. It suits any small business that takes enquiries by phone — clinics, agencies, cleaners, consultants and service providers.
Can it transfer a call to us?
Kaelo captures and summarises the enquiry, and flags anything urgent so you can call straight back. Call handling rules are configured during onboarding.
Where do summaries go?
To the mobile numbers and email addresses you nominate. You can send them to more than one person.
How long am I committed for?
There's no lock-in contract. Plans are billed monthly in advance and you can cancel with 7 days' written notice.
Give your business a reliable front line
Book a demo to hear how the agent would answer for your business, or start onboarding and pick the plan that matches your call volume.
More detail: How It Works · Pricing · Who It's For