An AI phone receptionist for tradies who can't stop to answer the phone
When you're under a house, up a ladder or halfway through a fit-off, the phone still rings. Kaelo answers it for you in a natural Australian voice, asks the questions you'd ask, and sends the job details straight to your phone so you can call back when you're free.
Read the how it works walkthrough or check pricing.
Why tradies lose work on the phone
Most callers ring two or three trades and go with whoever picks up first.
Voicemail gets ignored — plenty of customers hang up rather than leave a message.
Calls come in while you're driving between jobs, with no safe way to take details.
By knock-off time you've got six missed calls and no idea which one was urgent.
How Kaelo helps on a normal work day
Kaelo picks up on the first ring or after your mobile rings out — your choice. It works from a knowledge base built around your trade, your services, your suburbs and your hours.
Answers while you're on the tools
No missed calls at 7am starts, during a job, or on the drive home. Every caller gets a professional answer.
Asks the right questions
Name, number, suburb, what's gone wrong, how urgent it is and when they're home — captured in a consistent format.
Flags the urgent ones
Emergencies are marked so you know which callback comes first before you even open the summary.
The moments you can't take a call
Kaelo isn't there to replace you on the phone — it covers the hours of the day when picking up isn't realistic.
On site
Hands full, gloves on, or working somewhere you can't safely stop. The call still gets answered.
Driving between jobs
No pulling over and no scribbling numbers on a receipt at the lights.
Mid-quote with a customer
You stay focused on the person in front of you instead of letting the phone interrupt the sale.
In a roof, trench or ceiling space
Awkward spots where the phone is in the ute and the ring goes unheard.
Doing paperwork at night
Late enquiries are captured so you're not answering the business phone at 9pm.
Days off and holidays
Enquiries keep landing in writing while you're away, ready for when you're back.
What a Kaelo call summary looks like
Every call ends with a written summary by SMS and email. No listening back to voicemails, no guessing what the job is.
What tradies get out of it
Fewer lost jobs
Callers who would have hung up on voicemail leave their details instead, so quiet weeks aren't caused by missed calls.
Quieter evenings
You call back a short list of qualified leads instead of chasing every number in your missed-calls list.
Consistent details
Same questions every time means fewer return visits for the wrong part or the wrong address.
No new admin
There's no app to learn. Summaries arrive as a text and an email, and everything is visible in your dashboard.
Setting it up takes one short onboarding
You tell us how your business runs and we configure the agent. Most tradies are live within a few days of onboarding.
- 1
Onboarding review
We go through your services, suburbs, hours and the calls you want handled.
- 2
Agent configuration
We write your greeting, FAQs, urgency rules and escalation preferences.
- 3
Test calls
You ring the agent yourself and we adjust the wording before anything goes live.
- 4
Go live
You forward your number — divert all calls or only when you don't answer.
Plans start at $299/mo + GST
Starter, Growth and Pro plans include a monthly minute allowance with per-minute overage after that. Setup is a one-off $200 + GST, and there are no lock-in contracts — cancel with 7 days' written notice.
Tradie FAQs
Does it sound like a robot?
Kaelo uses a natural conversational voice and a greeting written for your business. It tells callers it's an assistant rather than pretending to be a person.
Can it quote a job?
No. Kaelo captures the enquiry and any details you want asked. Pricing and technical advice stay with you.
Do I have to change my number?
No. You keep your existing number and forward calls to Kaelo — either all calls or only the ones you don't pick up.
What happens if I go over my minutes?
Extra minutes are billed after the month at your plan rate: $0.69/min on Starter, $0.59/min on Growth and $0.49/min on Pro, plus GST.
Stop losing jobs to the beep
Book a short demo and hear the agent answer a call for your trade, or start onboarding and be live this week.
More detail: How It Works · Pricing · Who It's For